Invitation not received or not working

What to do when a staff, manager or coach invitation doesn't arrive or doesn't work.

For
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For: People invited to a team, and the owners and managers who invited them.

Steps

  1. Step 1: Not received

    Check spam. The owner or manager can invite the same email again to send another.

  2. Step 2: Expired or invalid link

    Ask for a new invitation — invitees can't request one themselves.

  3. Step 3: “Already has an AuraZet account”

    Invitations only work for emails without an account. Use another email for now. Coaches can apply from the Coaches page instead.

  4. Step 4: Wrong role

    The owner or a manager can change the role in Settings → Staff access.

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