Facility staff
Handle the front desk: today's bookings, walk-ins, payments at the counter, cancellations, check-in, the Open Play queue and Rewards claims. Settings, money reports and team management stay with managers and owners.
Start here
Accept a staff or manager invitationFacility staff and managers don't sign up on their own — an owner or manager invites you by email, and accepting creates your account.After you join
Once you're in, help for your role lives in the product you use — so it always matches what you can do.
Facility staff: open Help in your facility admin.
All guides for this role
Troubleshooting & recovery
- I didn't get the confirmation emailYou need to confirm your email before you can sign in. Here's how to find or replace the link.
- Reset your passwordRequest a reset link from the sign-in page you normally use.
- I can't get into the facility adminMost access problems come from signing in on the wrong site or a missing role.
- Invitation not received or not workingWhat to do when a staff, manager or coach invitation doesn't arrive or doesn't work.
- How to get helpWho to contact for what.